At KSA we pride ourselves on kicking ass for our amazing clients. However, not every client has been a perfect fit for us. Sometimes you may realize the client does not mesh well with your organization, or you simply have different goals. The ultimate decision is the relationship has to end. Parting ways with a client is a tricky task, as you need to make sure you do it respectfully and ensure you keep your reputation intact. Katie and 14 other Forbes Agency members offer their advice for the best ways to “break up” with a client.
12. Develop A Transition Plan
Breaking up is hard to do but being honest and open is the only way through it. Have a transition plan in place for handing over assets and insights to any incoming agencies or partners. If there is no incoming partner, recommend some trusted partners that you could connect the client with. – Katie Schibler Conn, KSA Marketing