Need to ‘Break Up’ With a Client? 15 Strategies For Parting Ways

At KSA we pride ourselves on kicking ass for our amazing clients. However, not every client has been a perfect fit for us. Sometimes you may realize the client does not mesh well with your organization, or you simply have different goals. The ultimate decision is the relationship has to end. Parting ways with a […]

Teaching Clients to Give Good Feedback

The exchange of feedback between a client and agency can be a tricky road to navigate, but it is an essential aspect of creating a successful partnership. In order to reach the shared end goal of improving the client’s business, the agency needs feedback. There is an inevitable back and forth you can expect to […]